TONSE

Terms of Service

Welcome to the websites and online services of Tonse ("Tonse," "we," or "us"). This Terms of Use Agreement (this “Agreement”) is a legal contract between Tonse and yourself (referenced herein with “you” or with “your”), which governs your use of and/or access to our Services (defined below).


This Agreement applies to all persons and entities who visit, use or access any of the Services (“Users”). By accessing or using the Services, you signify that you have read, understood and agree to be bound by the terms and conditions of this Agreement, whether or not you are a registered user, partner, or customer of the Services. If you are accepting on behalf of your employer or another entity, you represent and warrant that you have full legal authority to enter into this Agreement on behalf of such employer or other entity and are able to bind such employer or other entity to the terms and conditions of this Agreement. This Agreement incorporates the Tonse Privacy Policy and any other Specific Terms of Service (defined below) as applicable.


We reserve the right to amend this Agreement (including the Privacy Policy and any Specific Terms of Service) at any time by notifying you as provided in this Agreement. Your continued use of the Services after any such change constitutes your acceptance of the revised Terms of Use. If you do not agree to any of these terms of this Agreement, you are not permitted to use or access (or continue to access), the Services.


IMPORTANT: PLEASE REVIEW THE MUTUAL ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH TONSE ON AN INDIVIDUAL BASIS (WAIVING YOUR RIGHT TO A CLASS ACTION) THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS MUTUAL ARBITRATION AGREEMENT AND HAVE TAKEN THE TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION. THIS AGREEMENT ALSO CONTAINS RELEASES, LIMITATIONS ON LIABILITY, AND PROVISIONS ON INDEMNITY AND ASSUMPTION OF RISK, ALL OF WHICH MAY LIMIT YOUR LEGAL RIGHTS AND REMEDIES. PLEASE REVIEW THEM CAREFULLY.
1. Age and Eligibility. You certify that you are a person at least 16 years of age. Services may only be used or accessed through an electronic device controlled by you at all times. A valid Tonse account may only be created and maintained if you provide valid information in the signup process, and you regularly update such information to assure its accuracy.You shall be responsible for maintaining the confidentiality of login information associated with your account. Each user must have unique login credentials that must not be shared by multiple users. You are responsible for all activities that occur under your account.
2. Temporary Use License. During the period for which you are authorized to use the Services, and subject to your compliance with the terms of this Agreement, you are granted a personal, non-sublicensable, non-exclusive, non-transferable, limited license, to use the Services for your internal business or personal purposes according to the service capacity of your account. Any rights not expressly granted herein are reserved and no license or right to use any trademark of Tonse or any third-party is granted to you in connection with the Services.Tonse shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto and (b) all intellectual property rights related to any of the foregoing.If you use the Tonse Storage Products, including, but not limited to, Tonse KV or Tonse Postgres, Tonse's license grant to the Services above does not apply and the terms of this Agreement do not apply, except that the following sections of this Agreement will apply as between you and Tonse and references to the Services in such sections will be deemed to also refer to Tonse KV and Tonse Postgres: Sections 9 (Data Protection), 16 (Payment of Fees), 17 (Term and Termination), 18 (Disclaimer) and 19 (Limitation of Liability), 20 (Miscellaneous) and 21 (Governing Law; Disputes; Arbitration). You agree that (i) your use of and license to use such Tonse KV is governed by the terms of the Upstash Terms of Service and (ii) your use of and license to use such Tonse Postgres is governed by the terms of the Neon Terms of Service.
3. Your Content. You are solely responsible for all software, code, data, information, feedback, suggestions, text, content and other materials that you upload, post, deliver, provide or otherwise transmit or store (hereafter "post(ing)") in connection with or relating to the Services ("Your Content"). You are responsible for maintaining the confidentiality of usernames and passwords associated with your account and for all activities that occur under your account. Tonse reserves the right to access your account in order to respond to your requests for technical support. By posting Your Content on or through the Services, you grant Tonse a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, copy, modify, reproduce, distribute, display, publish, store and perform Your Content only in connection with its provision of the Services and for security to protect the Services and third parties from fraud, malware, malicious files or content, viruses and the like. You further agree that Tonse may remove or disable any of Your Content at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third-parties or authorities relating to Your Content), or for no reason at all.
4. Acceptable Use.
  • The Services may only be used for lawful purposes.
  • You shall not attempt to undermine the security or integrity of computing systems or networks of Tonse, its partners, or any other person, and must not attempt to gain unauthorized access.
  • The network resources of Tonse may not be used to impersonate another person or misrepresent authorization to act on behalf of others or Tonse.
  • You must not introduce software or automated agents or scripts into Tonse's website in order to produce multiple accounts, generate automated searches, requests or queries, or to strip or mine content or data from Tonse's website.
  • You must not access Tonse's website through automated methods, including any use of robots or other computer code which calls Tonse's website.
  • You shall not send unsolicited messages or use the Services to send unsolicited messages (also known as junk mail or SPAM).
  • You shall not use the Services to reproduce the functionality of Tonse Services, including any storage products.
  • You may not rent, lease, loan, or sell access to, or otherwise attempt to transfer any right in Tonse's website (which includes its software and documentation) to a third-party, through framing or any other method.
  • You may not engage in any namesquatting behavior within Tonse namespaces such as usernames, team names, or deployment URLs; attempt to resell, barter, or trade names; or inactively hold names for future use.
  • You must not interfere with or disrupt the Services or create an undue burden on Tonse's website or the networks or services connected to Tonse's website.
  • You may not use the services or Tonse's infrastructure for proxying, scraping, to create virtual private networks, or to create virtual private servers.
  • You must not perform any benchmark tests or analyses relating to Tonse's website or Services without express permission from Tonse.
  • You shall not use the Services to host any Protected Health Information or information that is subject to the Health Insurance Portability and Accountability Act (HIPPA), unless you first obtain Tonse's prior written approval.
The final decision of whether an account is in violation of any of these acceptable use terms is at the sole discretion of Tonse. You agree that violations of this Agreement by yourself or any person or entity acting under your account will, in addition to any other remedies including criminal prosecution, result in termination of your access to Tonse's website and removal (taking down) of all projects and deployments. In addition, violation of these terms or any of Tonse's policies may result in tracking information being stored to identify the offending person, and permanent restriction from holding an account on Tonse's website and Services.
5. Etiquette. Without limiting any terms of this Agreement, you shall not use the Services for, or in conjunction with, a website (including links from a website) that has any content that may be objectionable (as determined in Tonse's sole discretion), abusive, profane, hate speech or violates any applicable law. You hereby agree to indemnify and hold Tonse harmless against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees) in connection with any third party claim or action that arises from an alleged violation of the foregoing or otherwise from your use of Services in a manner not authorized by this Agreement. Although Tonse has no obligation to monitor your use of the Services, Tonse may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing. YOU ACKNOWLEDGE THAT TONSE MAY DISABLE OR TERMINATE THE SERVICES IF TONSE BELIEVES THERE IS ANY CONTENT THAT VIOLATES THIS AGREEMENT, INCLUDING THE ACCEPTABLE USE TERMS AND THE RESTRICTIONS ABOVE, PURSUANT TO TONSE'S DMCA POLICY AND/OR AS REQUIRED BY TONSE'S HOSTING PROVIDERS.
6. Security. You shall configure Your Content, including any of your projects or deployments, such that the transmission, storage, or use in any way will not expose personal data or personal information without proper consent from individuals as determined by applicable law. You shall configure the Services in accordance with the Documentation and properly implement encryption as set forth in the Documentation. Tonse implements regular backups of Your Content and you shall also maintain its own backups of Your Content. Tonse will have no liability to you for any unauthorized access or use of any of Your Content or any corruption, deletion, destruction or loss of any Your Content to the extent that is attributable, in whole or in part, to your misconfigurations or an insecurity in your website or project, malware or malicious content in your website, Your Content or project. If any actual or suspected security incident, vulnerabilities, violations of this Section 8, or issue related to the Services are identified, you shall immediately report it to security@tonse.net.
7. Data Protection.
9.1 International Transfers of Data. To the extent that you have a self-service subscription, and Your Content or Your Data (as defined below) is subject to any applicable data protection or privacy law, as defined in Tonse's Data Processing Addendum ("DPA"), and is processed and/or stored by Tonse on your behalf in connection with the Services, you agree to the terms of the DPA. If this applies to you, please return a signed copy of our DPA at your earliest convenience.
8. Usage Restrictions. You will not, directly or indirectly: (i) sublicense, resell, rent, lease, transfer, assign, or otherwise commercially exploit or make the Services available to any third party; (ii) reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services (where reverse engineering is permitted by applicable law obtaining such information as is necessary to achieve interoperability with Tonse's services, you must first request such information from Tonse); (iii) modify, translate, or create derivative works based on the Services (except to the extent expressly permitted by Tonse or authorized within the Services) or otherwise attempt to gain unauthorized access to the Services or its related systems or networks; (iii) use the Services for timesharing or service bureau purposes or otherwise for the benefit of a third-party; or remove any proprietary notices or labels; (iv) remove, alter or obscure in any way any proprietary rights notices (including copyright notices) of Tonse or its suppliers on or within the Services or documentation; (v) violate any applicable laws or regulations (including without limitation in violation of any data, privacy or export control laws) or infringe the rights of any third-party in connection with the use or access of the Services. You shall comply with any codes of conduct, policies or other notices, Tonse provides you or publishes in connection with the Services, and you shall promptly notify Tonse if you learn of a security breach or issue related to the Services. Without limiting the foregoing, you acknowledge that Tonse may establish general practices and limits concerning use of the Services, including without limitation the maximum period of time that data, code or other content will be retained by the Services, the maximum storage space that will be allotted on Tonse's servers on your behalf, and the maximum compute capacity provided for the execution of builds and functions and the maximum network data transferred by the Services. You further acknowledge that Tonse reserves the right to change these general practices and limits at any time, in its sole discretion. Tonse's DMCA Policy is incorporated by reference into this Agreement.
9. Support. Subject to the terms hereof, Tonse may, but is not required to, provide you with commercially reasonable remote technical support services during Tonse's normal business hours ("Support Services") in accordance with Tonse's current Support Terms and Conditions.
10. Electronic Communications. By using the Services, you consent to receiving electronic communications from Tonse. These electronic communications may include notices about applicable Services fees and charges related to the Services and transactional or other information concerning or related to the Services. They may also include notices that require responses and or action to avoid service interruptions. These electronic communications are part of your relationship with Tonse and you receive them as part of your use of the Services. Your account email address must be kept current and maintain a responsive user at all times. You agree that any notices, agreements, disclosures or other communications that Tonse sends you electronically will satisfy any legal communication requirements, including that such communications be in writing.
11. Representation and Warranties.
11.1. Representations. You represent and warrant that (i) you own all Your Content or have obtained all permissions, releases, rights or licenses required to engage in posting and other activities (and allow Tonse to perform its obligations) in connection with the Services without obtaining any further releases or consents; (ii) Your Content and other activities in connection with the Services, and Tonse's exercise of all rights and license granted by you herein, do not and will not violate, infringe, or misappropriate any third party's copyright, trademark, right of privacy, or publicity, or other personal or proprietary right and Your Content is not defamatory, obscene, unlawful, threatening, abusive, tortious, offensive or harassing; and (iii) you will use the Services only in compliance with Tonse's standard published policies and documentation then in effect and all applicable laws and regulations.
11.2. Mutual Warranty. Each party represents and warrants to the other that it has full right and power to enter into and perform under this Agreement, without any third-party consents or conflicts with any other agreement.
12. Indemnification. You will indemnify and hold harmless Tonse against any claims, actions or demands, including without limitation reasonable legal and accounting fees, arising or resulting from your breach of this Agreement, any claim of infringement or misappropriation arising out of your websites or any of Your Content, or your other access, contribution to, use or misuse of the Services. Tonse shall provide notice to you of any such claim, suit or demand. Tonse reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting Tonse's defense of such matter.
13. Confidentiality; Proprietary Rights.
13.1. Confidentiality. Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical, product or financial information or data relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of Tonse includes non-public information regarding features, functionality and performance of the Services. Your Proprietary Information includes non-public personal data provided by you to Tonse to enable the provision of the Services and that you upload to the Services (collectively, "Your Data"). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was rightfully in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without confidentiality restrictions by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party as evidenced by its internal files. If a Receiving Party is required by law or a governmental agency to disclose the Disclosing Party's Proprietary Information, the Receiving Party must provide reasonable notice to the Disclosing Party of such required disclosure so as to permit the Disclosing Party a reasonable period of time to seek a protective order or limit the amount of Proprietary Information to be disclosed.
13.2. Use of Your Data. You shall own and retain all right, title and interest in and to Your Data. Tonse may use and disclose Your Data solely to the extent necessary to provide the Services to you and for security to protect the Services and third parties from fraud, illegal activities, malware, malicious files or content, viruses and the like and for no other purpose. Otherwise, Tonse will not sell, disclose, or share any Your Data (or any part or product thereof) with anyone else. Tonse will implement and maintain reasonable information security policies and processes (including technical, administrative and physical safeguards) that are designed to prevent unauthorized access to or use or disclosure of the Services or any Your Data.
13.3. Company Ownership. Tonse shall own and retain all right, title and interest in and to (a) the Services, all improvements, enhancements or modifications thereto and (b) all intellectual property rights related to any of the foregoing.
13.4. Feedback. To the extent you or any of your users provide any suggestions to Tonse regarding the functioning, features, and other characteristics of the Services, documentation, or other material or services provided or made available by Tonse ("Feedback"), you hereby grant Tonse a perpetual, irrevocable, non-exclusive, royalty-free, fully-paid-up, fully transferable, worldwide license (with rights to sublicense through multiple tiers of sublicenses) under all of your intellectual property rights, for Tonse to use and exploit in any manner and for any purpose.
13.5. Aggregate Data. Tonse shall have the right to collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (excluding Your Data and data derived therefrom), and Tonse will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Tonse offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business.
13.6. Customer Name. During the term of this Agreement, you grant Tonse a non-exclusive, royalty-free, fully-paid up license to use and reproduce your trademarks, tradenames and logos in Tonse's marketing materials and website(s) and to indicate that you are a Tonse customer. Tonse will abide by any written trademark usage guidelines provided by you. All goodwill arising out of the use of your trademarks, tradenames and logos shall inure to your benefit.
14. Payment of Fees.
16.1. Payments. All payments shall be made in the currency of, and within the borders of Zambia. You will pay all applicable taxes, duties, withholdings, backup withholding and the like; when Tonse has the legal obligation to pay or collect such taxes, the appropriate amount shall be paid by you directly to Tonse. If all or any part of any payment owed to Tonse under this Agreement is withheld, based upon a claim that such withholding is required pursuant to the tax laws of any country or its political subdivisions and/or any tax treaty between the U.S. and any such country, such payment shall be increased by the amount necessary to result in a net payment to Tonse of the amounts otherwise payable under this Agreement. You will reimburse Tonse any pre-approved and agreed upon costs. Tonse may change its fees and payment terms at its discretion; provided however, that such changes will not take effect for you until the start of the next payment period. Tonse will provide written notice to you for any changes to the fees that affect the Services purchased by you. Your continued use of the Services after the price change becomes effective constitutes your agreement to pay the changed amount.
15. Term and Termination.
15.1. Term. Subject to earlier termination as provided below, the term of this Agreement will commence on your acceptance of this Agreement and will continue for as long as the Services are being provided to you under this Agreement. The term of your hobby plan, self-service subscription, and any Services purchased or added to your self-service subscription, shall automatically renew for successive terms equal in duration to the initial term unless you cancel your hobby plan or self-service subscription in advance of the renewal date. Any domain registrations will renew on an annual basis unless you remove the domain registration from your account at least thirty (30) days in advance of the annual anniversary date of your purchase of the domain registration or unless your account is otherwise terminated.You have the right to terminate your account at any time by sending a cancellation request to Tonse Support via the Help page. Such termination will be effective at the start of the next renewal period. Subject to earlier termination as provided below, Tonse may terminate your account and this Agreement at any time by providing thirty (30) days prior notice to the administrative email address associated with your account. In addition to any other remedies Tonse may have, Tonse may also terminate this Agreement upon ten (10) days' notice (or two (2) days in the case of nonpayment), if you breach any of the terms or conditions of this Agreement. Tonse may terminate your account and this Agreement immediately if you exceed any Tonse limits concerning use of the Services, including without limitation, the maximum period of time that data, code or other content will be retained by the Services, the maximum storage space that will be allotted on Tonse's servers on your behalf, and the maximum compute capacity provided for the execution of builds and functions and the maximum network data transferred by the Services. You acknowledge that Tonse reserves the right to terminate accounts that are inactive for an extended period of time and the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof). All of Your Content on the Services (if any) may be permanently deleted by Tonse upon any termination of your account in its sole discretion. If Tonse terminates your account without cause and you have signed up for a self-service subscription, Tonse will refund the pro-rated, unearned portion of any amount that you have prepaid to Tonse for such Services. Upon termination, if requested by you within fourteen (14) days of the effective termination date, Tonse will use commercially reasonable efforts to assist you to transfer any un-expired domain registrations to an alternative registrar of your choice.
15.2. Survival. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, Sections 16.1 and 16.2, and accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
15.3. Effect of Termination. Upon the termination of this Agreement for any reason: (i) the licenses granted under this Agreement in respect of the Services shall immediately terminate and you and your users shall cease use of the Services; (ii) Tonse will cease providing any Support Services; (iii) you shall pay to Tonse the full amount of any outstanding fees due hereunder; and (iv) within fourteen (14) calendar days of such termination, each party shall destroy or return all Proprietary Information of the other party in its possession or control, and will not make or retain any copies of such information in any form, except that the receiving party may retain one (1) archival copy of such information solely for purposes of ensuring compliance with this Agreement.
16. Disclaimer. THE SERVICES AND SUPPORT SERVICES ARE PROVIDED "AS IS" AND TONSE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TONSE DOES NOT WARRANT THAT THE SERVICES OR DELIVERABLES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES OR DELIVERABLES.
17. Limitation of Liability.
17.1. Limit of Liability and Waiver of Consequential Damages. EXCEPT FOR YOUR BREACH OF SECTIONS 10, 15, AND 16, OR YOUR BREACH OF ANY REPRESENTATIONS OR WARRANTIES OR YOUR INDEMNITY OBLIGATIONS, NEITHER PARTY NOR ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR (C) FOR ANY DIRECT DAMAGES, COSTS, LOSSES, OF LIABILITIES IN AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE GREATER OF ONE HUNDRED DOLLARS AND THE FEES PAID BY YOU TO TONSE FOR THE SERVICES UNDER THIS AGREEMENT IN THE 6 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER THIS AGREEMENT.
17.2. Limits. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to you. IN THESE STATES, TONSE'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
18. Miscellaneous. Tonse may change this Agreement from time to time by providing notice either by emailing the email address associated with your account or by posting a notice at https://tonse.net. You can review the most current version of this Agreement at any time at https://tonse.net/legal/terms. The revised Agreement will become effective immediately after Tonse posts or sends you notice of such changes, and if you use the Services after that date, your use will constitute acceptance of the revised Agreement. If any change to this Agreement is not acceptable to you, your only remedy is to stop using the Services and send a cancellation email to Tonse Support via the Help page. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. You may not assign, transfer or sublicense without the prior written consent of Tonse, but Tonse may assign or transfer this Agreement, in whole or in part, without restriction. Any attempted assignment or transfer of this Agreement by the parties in contravention of the foregoing shall be null and void. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all amendments must be in writing signed by both parties, except as otherwise provided herein. Tonse's failure to exercise or enforce any right or provision of this Agreement shall not be a waiver of that right. No agency, partnership, joint venture, or employment is created as a result of this Agreement and neither party has any authority of any kind to bind the other party in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys' fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by email; the day after it is sent, if sent for next day delivery by recognized overnight delivery service; and upon receipt, if sent by certified or registered mail, return receipt requested.Any delays in or failure of performance of Tonse shall not constitute a default hereunder or give rise to any claims for damages if, to the extent that, and for such period that, such delays or failures of performance are caused by any events beyond the reasonable control of Tonse including, without limitation, any of the following specific occurrences: acts of God or the public enemy, acts of terrorism, pandemics, epidemics, labor strikes, expropriation or confiscation of facilities, compliance with any unanticipated duly promulgated governmental order, acts of war, rebellion or sabotage or damage resulting therefrom, fires, floods, explosion, or riots.
19. Governing Law; Disputes; Arbitration.
19.1. Law. This Agreement shall be governed by the laws of the Republic of Zambia without regard to its conflict of laws provisions.
19.2. Binding Contract. You acknowledge that this Agreement is a contract between you and Tonse, even though it may be electronic and may not be physically signed by you and Tonse, and it governs your use of the Services.
19.3. Exclusive Jurisdiction and Venue; Arbitration.
You and Tonse each irrevocably and unconditionally consent to the exclusive jurisdiction of the federal and state courts located in Zambia for all proceedings arising out of this contract or related to the parties’ relationship, and you and Tonse agree to only institute such proceedings in those courts. You and Tonse also waive any objection to venue in those courts based on improper venue. You and Tonse agree that a final judgment (subject to appeals) in any such proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in another lawful manner.
20. Previews. Tonse may elect to provide certain Previews from time to time. Previews are provided "AS-IS", "WITH ALL FAULTS", and "AS AVAILABLE". Tonse's warranties, indemnities and SLA terms do not apply to Previews and Support Services are not provided for Previews. Tonse may change, discontinue or terminate your use of Previews at any time without notice. "Previews" means Services, releases, features, or functionality provided for preview, pre-release, evaluation, demonstration, beta, or similar uses and purposes.

Last updated Feb 23, 2024