Privacy Policy

Tonse Technologies Limited ("Tonse", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data, as well as your rights regarding your personal information.

This Global Privacy Policy describes the types of information we may collect from or about you or that you may provide when you visit the website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Data Protection Officer (DPO)

For any privacy-related questions or requests, you may contact our Data Protection Officer (DPO) at dpo@tonse.co.zm

2. Information We Collect

We collect the following types of personal information, as applicable:

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Account Information: Name, email, phone, address
Financial Information: Credit score, purchase history
Health & Fitness: Health data, fitness tracking
Device & Usage Data: Device identifiers, crash logs, diagnostics, installed apps, app interactions
Location Data: Approximate and precise location
Media & Communications: Photos, videos, music files, voice recordings, SMS/MMS, calendar data, contacts
Online Behavior: Web browsing history, in-app search history

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

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Consent: Where you provide explicit consent for a specific purpose (e.g., marketing, targeted ads)
Contractual Necessity: To provide services you requested or fulfill agreements
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: To improve services, security, and user experience, while balancing your rights

4. How We Use Your Information

Your personal data is used to:

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Operate, maintain, and improve our services
Communicate with you about your account, transactions, or updates
Deliver personalized content and targeted advertising
Detect fraud, technical issues, or security threats
Comply with legal obligations

5. Sharing and Disclosure of Information

We may share personal data with:

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Service Providers: Vendors performing services on our behalf
Affiliates and Business Partners: For operational purposes and joint service offerings
Regulatory Authorities: As required by law
Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal data for monetary gain. Any future sale will include notice and opt-out rights.

6. Right to Know About Data Sharing and Sale

You have the right to request:

Whether your personal data is sold or shared
Categories of third parties with whom data is shared
Categories of data sold or shared

Submit requests to privacy@tonse.co.zm.

7. Opt-Out of Data Sale and Targeted Advertising

Data Sale: Currently, we do not sell personal data.

Targeted Ads: Adjust preferences via Privacy Preferences Page or email privacy@tonse.co.zm with "Opt-Out Request" in the subject line.

8. Right to Lodge a Complaint

If you believe your rights have been violated, you have the right to lodge a complaint with a supervisory authority or regulator in your jurisdiction.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

10. Alignment with Play Data Safety

The following categories are aligned with our Play Store Data Safety section:

Click here to view data safety information

Data Category	Collected	Shared	Purpose
Approximate Location	✅	✅	Service personalization
Precise Location	✅	✅	Service optimization
Address	✅	✅	Account verification
Race/Ethnicity	✅	✅	Optional demographic analytics
Credit Score	✅	✅	Payment validation
Purchase History	✅	✅	Order processing & analytics
Health Data	✅	✅	Optional wellness features
Fitness Data	✅	✅	Optional tracking features
Email	✅	✅	Account management & communications
SMS/MMS	✅	✅	Service notifications
Photos	✅	✅	Media-related features
Video	✅	✅	Media-related features
Music Files	✅	✅	Optional media services
Voice/Sound Recording	✅	✅	Optional media services
Files & Docs	✅	✅	Optional app functionality
Calendar	✅	✅	Event notifications
Contacts	✅	✅	Social and sharing features
App Interactions	✅	✅	Analytics & service improvement
In-app Search History	✅	✅	Service optimization
Web Browsing History	✅	✅	Targeted content
Installed Apps	✅	✅	Personalization & security
Crash Logs	✅	✅	App stability
Diagnostics	✅	✅	Technical support
Device/ID	✅	✅	Account & device security

11. Your Privacy Rights

You have the right to:

Access, update, or delete your data
Restrict or object to certain processing
Withdraw consent at any time
File a complaint with a supervisory authority

Requests can be submitted via privacy@tonse.co.zm.

12. Contact Information

Tonse Technologies Limited

Email: privacy@tonse.co.zm

Address:6 Gemstone Road, Kamwala South,
Lusaka, Zambia

Last updated September 20, 2025